Štefan Bólya
- CEO
Company B&B TEAM, s.r.o. operates in the field of international truck transport and logistics. It provides transport for major international customers and in its daily work emphasizes effective transport management, reliability and quality service.
"We have been using CRM Mango for about a year, and it has become an important part of managing our transport processes. Today, the system is used by about 30 users and we use it to organize the complete transport of about 150 vehicles. In CRM Mango, we manage the entire transport process – from receiving and processing the order, through planning and implementing transport to its evaluation and subsequent invoicingWe also use data from the system for reporting results to company management.
Another significant benefit for us is the automatic connection with our largest customer. His transport orders are automatically transferred to CRM Mango, without the need for manual rewriting. Our employees then process them in Mango and confirm the individual steps of the shipment. The current information is then transferred back to the customer's system, thanks to which they always have an up-to-date overview of the status of their orders and shipments.
We also have CRM Mango connected to the VSU Truck telematics system., from which we obtain information about the location and movement of our vehicles. We also use this data when processing vehicle economic sheets, thanks to which we can evaluate the economy of individual vehicles and transports in more detail. We mainly monitor vehicle mileage, costs and achieved sales. We also automatically or manually import data from fuel providers, tolls and other operating costs into the system. Thanks to this, we are able to include as many real costs as possible in the evaluation and gain a relevant view of the economic results of individual vehicles and the entire transport.
CRM Mango helps us not only with the daily organization of transport, but also It also provides us with a comprehensive view of its economic results.. We have connected orders, vehicles, transportation execution, costs, sales, invoicing and management reporting in one place.
We are satisfied with the Mango CRM system and see it as an important tool for further digitalizing our processes. Therefore, we plan to gradually expand its use to other areas of our business in the future.
