Denis Barta
- manager dopravy
Company DALITRANS, s.r.o. is a stable and experienced transport company that has been engaged in international and domestic road transport for a long time. Thanks to its emphasis on reliability, efficient transport management and quality service, it has built a strong position in the field of transport. Every day, it manages a number of processes that require precise coordination, overview and a well-set system.
DALITRANS is one of the transport companies where the number of vehicles, orders and daily processes creates high demands on effective management and good overview. With a fleet of more than 250 trucks and more than 40 users working with CRM Mango on a daily basis, it is important that key information is available in one place and that individual departments can work with the same data.
"We've only been using CRM Mango for a few months now, but we're already seeing a significant simplification of work across our departments. We see one of the biggest benefits of CRM Mango in the gradual linking of individual parts of the company into one system and the simplification of the flow of information between people and departments.
From ordering to invoicing and reporting
In CRM Mango today we process a significant part of the daily agenda – from order acceptance and processing through invoicing and reminders to client reporting. Individual processes are interconnected, so we do not have to repeatedly enter information that we already have in the system in other places.
Telematics and other integrations
The system is connected to VSU Truck telematics and the MRP economic system. Thanks to the connection with VSU Truck, we have information about the movement of all vehicles available directly in CRM Mango. The system also works with data on the speedometer status and tank status of individual vehicles, which can be further used in reports, tasks and other processes in Mango. Users thus have important operational information about vehicles available directly in CRM without the need to work in multiple separate systems. Data from refueling at their own gas station is also automatically entered into the system - each transaction is transferred to Mango. Similarly, we have automated toll processing through AS 24. Integrations help us reduce manual work and concentrate the data necessary for daily operations in one place.
Planning sheet for transport and your own car repair shop
One tool that greatly helps us in our daily work is the CRM Mango planning canvas. It allows us to clearly plan transport orders and we also use it to manage our own car repair shop. Within the service, we can plan service orders, individual vehicle repairs, and the workload and work of specific mechanics. In one place, we can see which vehicle is scheduled for service, what work is being done on it, and who is in charge of it. CRM Mango is not only a tool for traffic management for us, but it is also gradually connecting other important areas of the company.
Car repair and warehouse management in one system
Our own car repair shop is also closely related to our complete warehouse management, which we manage in CRM Mango. The system covers the receipt and issue of spare parts and allows them to be recorded in connection with specific service orders. This gives us an overview not only of the vehicle repair itself and the work of the mechanics, but also of the materials and spare parts used in the repair. We can monitor the entire service process from planning the repair through its implementation to the consumption of spare parts.
Over 250 vehicles and their duties under control
In CRM Mango we keep complete records of the vehicle fleet, planned tasks and insurance events. The system helps us keep track of important deadlines and automatically alerts us to events that need to be responded to. We use the same principle with our drivers. We monitor the necessary documents and their validity, while Mango automatically reminds of upcoming deadlines. With a large number of vehicles and employees, automatic control of these obligations is a significant help for responsible workers.
Automation that saves hours of administration
We see great potential for saving time in automating activities that previously had to be performed manually. One specific example is the automatic import of orders from our largest customer. Orders no longer need to be manually re-entered into the system, which has eliminated a lot of routine administration and saved us hours of work. In addition to saving time, this also reduces the room for errors that can naturally arise when manually re-entering large amounts of data.
Artificial intelligence as the next step in automation
We also appreciate the integration of artificial intelligence directly into Mango CRM, which we use when processing received invoices and orders. Mango can retrieve data from documents and help the user with further processing. Again, the goal is to reduce routine manual data rewriting, speed up administration, and reduce error rates so that workers can focus on activities that really require their attention.
Although we have been using CRM Mango for a relatively short time, after the first few months we can already see the benefits of connecting transport, administration, economics, fleet and our own car service into one system. We can already see the simplification of everyday work across departments. We see the biggest benefit in connecting processes, automating routine activities, and having important information available in one place.”
